Billing Policy
At PlushZania, we want every step of your shopping experience to be simple, secure, and transparent — especially when it comes to billing and payments. This Billing Policy explains our accepted payment methods, how costs are displayed, and how refunds are processed. By purchasing from PlushZania, you agree to the terms outlined below.
Payment Methods
We accept a wide range of payment options to accommodate customers around the world. Our available payment methods include:
-
Visa
-
Mastercard
-
American Express
-
Google Pay
-
Apple Pay
-
iDeal (available in select regions)
-
Sofort/Klarna (available in select regions)
-
Giropay (available in select regions)
-
Bancontact (available in select regions)
-
EPS (available in select regions)
Please note that certain payment options may vary depending on your region or payment provider.
Display of Costs
We believe in complete transparency. All costs related to your order will be clearly shown before you complete your purchase, including item prices and any applicable shipping fees. You’ll always know exactly what you’re paying — no hidden charges, ever.
Taxes
PlushZania is based in Hong Kong, where there is no sales tax. This means we do not charge any tax on your order, and there will never be any additional tax at delivery.
Checkout and Billing
At checkout, you’ll see a final total that includes all costs associated with your order. This total is the exact amount billed to your selected payment method. You can shop with confidence knowing there are no surprise fees after checkout.
Refunds
Your satisfaction matters to us. If you are eligible for a refund under our Return and Refund Policy, your refund will be processed back to the same payment method used for your purchase. The time for the refund to appear in your account may vary depending on your bank or payment provider, but we always process refunds promptly upon approval.
Security
We take your privacy and payment security seriously. All transactions on PlushZania are handled using advanced encryption technology, ensuring your personal and financial information remains protected at all times.
Questions or Concerns
If you have any questions about our Billing Policy or need help with a billing issue, please contact our customer service team at service@plushzania.com. Our team is here to help make your PlushZania shopping experience safe and enjoyable.
